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Getting Started

Will Mobile Media Guard work with my child’s phone?

If your child has an Android smartphone using an operating system of 1.6 or newer or a Blackberry smartphone using an operating system of 4.2 or newer, then Mobile Media Guard will work on your child’s device. See also Compatible Devices for a list of compatible smartphones.

Does my child’s phone need a Data Plan?

As of version 1.0, Mobile Media Guard requires a data plan. Most providers offer very affordable plans. Please check with your service provider.

Can I put the Mobile Media Guard on my Android™ or BlackBerry and monitor my child’s media?

Mobile Media Guard needs to be downloaded on the phone that you wish to monitor. If you download the application on your phone rather than your child’s then your account will show pictures and videos that you take with your phone.

How do I install Mobile Media Guard on my child’s phone?

Just simply go to the Android Marketplace or Blackberry App World and look for the Mobile Media Guard application. We have provided step-by-step instructions for Android phones as well as Blackberry phones. The application is Free to download.

Do I need to enter my child’s phone number when downloading Mobile Media Guard?

No. The application does not need your child’s phone number to operate.

How do I setup my Mobile Media Guard account?

You will create your account on this website by clicking on the “sign up” button located at the top of this page. You will be asked for your email address and to choose a password and then you will need to choose which type of subscription you would like (either month-to-month or yearly) and enter your credit card information. If applicable, you may also be asked for an affiliate code, if you are purchasing Mobile Media Guard through one of our affiliates.

Troubleshooting

I forgot the password to my child’s device.

Log on to your account by clicking on the “log on” button at the top of the page. Once you have logged in click the “forgot password” link. Enter your email address and click “submit”. You will receive an email with instructions on how to reset your password. If you do not receive this email, please contact support@mobilemediaguard.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

I forgot the password to my Mobile Media Guard account?

See answer directly above.

I can’t remember what email address I used for my account.

Contact support@mobilemediaguard.com.

How do I get updates to Mobile Media Guard?

From time to time we will update or upgrade the Mobile Media Guard application’s ability to capture your child’s media. All of these updates or upgrades will be included in the price of your subscription and you will simply need to re-download the application on your child’s phone from either the Android Marketplace or BlackBerry App World. Instructions on how to download the application on your child’s Android phone are here and for the BlackBerry phone are here.

How can I contact the Mobile Media Guard team?

We offer many avenues of contact. You can view our contact page and drop us a note. Otherwise, feel free to email info@mobilemediaguard.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it or support@mobilemediaguard.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Your Account

How can I access my Mobile Media Guard account?

You can access your account from any web enabled device (e.g., laptop, desktop, smartphone, etc.).

Is my Mobile Media Guard account secure?

Yes.

If I have more than 1 child who has a compatible phone, can I link my other children’s phones to my Mobile Media Guard Account?

Yes. Your Mobile Media Guard account will support up to 10 phone lines, however the Mobile Media Guard application will need to be on each additional child’s phone and each additional phone will need to be registered and have its own subscription. Please see Pricing for our prices for multiple children.

How do I turn off Mobile Media Guard temporarily?

You will log onto your account, by clicking on the “log in” button at the top of the page and then you go to your settings page and will click on the “stop monitoring” button and the Mobile Media Guard will stop monitoring. To turn the Mobile Media Guard back on, you will press the “start monitoring” button.

I’m not receiving any notifications from my child’s phone.

It is probably the case that your child just hasn’t taken any pictures. If Mobile Media Guard is tampered with you’ll receive a notification according to the choices you made in your account settings. You can always log onto your account by clicking on the “log in” button at the top of the page and adjust your personal settings so that Mobile Media Guard notifies you more frequently.

I’m receiving too many notifications about new media.

You can log onto your account by clicking on the “log in” button at the top of the page and adjust your personal settings so that Mobile Media Guard notifies you less frequently.

I don’t want to receive any notifications.

See the previous two answers.

I got a warning that my child’s device stopped reporting.

It could be that your child’s device is turned off or the phone is not in the network. You will also see this type of notification if your child has tampered with the application. We recommend that if you do not receive an email notification that the device is again working properly within a short period of time that you discuss the situation with your child.

Pricing

How much does Mobile Media Guard cost?

Right now we are offering the Mobile Media Guard for an introductory price of $49.99 per year for the first phone. Each additional subscription for a phone will cost $35.99. You can also choose to have a month-to-month subscription for $4.49 for the first phone and $3.49 for each additional phone. Your subscription is automatically renewed which means that the rate you pay for each subscription will not be increased in future years. If the price for Mobile Media Guard decreases in future years (excluding any specials or promotions) then you will be charged the decreased price. You may cancel your subscription at any time by emailing at cancel@mobilemediaguard.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it . When you cancel, the service will continue for the remainder of your current subscription and your subscription will then expire. Please see the End User License Agreement for more information on our automatic renewal policy.

What if I want to cancel my account?

Please email your cancellation request to cancel@mobilemediaguard.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

General

After I downloaded Mobile Media Guard I was asked to "Register Device" or "Recover Device." What does the "Register Device" link do?

If you are downloading Mobile Media Guard for the first time or if your child gets a new phone, you must click on the “Register Device” button and register the phone with the Mobile Media Guard. Registering the device allows your child’s phone and Mobile Media Guard to talk to each other.

What does the "Register Device" link do?

When your child gets a new phone or if the application is removed from your child’s phone, you can install or re-install Mobile Media Guard on the applicable phone and click "Recover Device" to associate that child’s account with the new device.

Who has access to my Mobile Media Guard account?

Only people who have your login information will have access to your account. Mobile Media Guard personnel do not have access to your account. Please be very careful with whom you share your account information.

Can Mobile Media Guard just email me the picture or video files?

No. The picture or video file will only be available at this time on your Mobile Media Guard account.

How much data does Mobile Media Guard use of my child’s limited data plan?

The data used by Mobile Media Guard depends on two factors: How much media your child consumes (pictures and videos) and also your notification settings.

How many pictures will Mobile Media Guard capture?

There is no limit.

Does Mobile Media Guard work with videos?

Yes. The Mobile Media Guard will allow you to monitor the videos taken by and sent to your child’s phone.

Does Mobile Media Guard help me monitor my child’s text messages?

No. Mobile Media Guard only captures images and videos.

Does using Mobile Media Guard affect the battery life of my child’s phone?

Yes. The Mobile Media Guard will tax your child’s battery but should not prevent your child from using their phone any differently. Your child just may need to charge their battery with a little more frequency than they normally do.

What if my child receives inappropriate pictures or videos?

You should contact the appropriate authority.

Can I get Mobile Media Guard on my child’s iPhone?

Not currently. Mobile Media Guard will not work with the current operating system of the iPhone. We are monitoring the situation and if it ever becomes possible to create the application for the iPhone we are very interested in doing so.

How can I request a feature?

Please feel free to contact us with any feature that you feel would be beneficial. While we cannot promise that we will be able to provide each feature that is suggested, the more people that ask for the same or similar feature the more likely we will try to accommodate the request.

How can I tell my child’s school administration about Mobile Media Guard?

We hope that the Mobile Media Guard deters children from taking inappropriate pictures or videos of themselves. One of the way with which the Mobile Media Guard will help deter children will be if more children know that their friends and peers have the Mobile Media Guard on their phones. The hope is that with this knowledge inappropriate images will cease to be sent from or to children's phones. Letting your school know about the Mobile Media Guard could help get the word out to other parents and extend the network of parental oversight of the images their children are taking and receiving.

Who has the cheapest Data Plan?

The cost of data plans vary from provider to provider. You should check with your provider to see what options best suit your needs and budget.

What is Mobile Media Guard’s Privacy Policy?

Please visit the link at the bottom of the page.